Term & Condition
Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Product Availability and Shipping:
- All items listed on our page are ready stock.
- Please allow 1-3 working days for shipment preparation.
- We will provide you with a tracking number once your order is shipped.
Order Confirmation and Payment:
- Payment is due within 24 hours.
- No cancellations or exchanges once the order is confirmed.
- Please refer to Exchange Policy if you received incorrect items.
Measurements and Discrepancies:
- All clothes are provided with estimated measurements
- Please ensure your measurements are correct before placing the order.
- If you need advice regarding measurements, feel free to contact us at Instagram @jokestudio_.
- Please note that the provided measurements may have a discrepancy of 1-2cm.
Exchanges and Refunds Policy:
- Defective items can be exchanged for the same cloth, size, and color.
- If out of stock, refund or exchange with same price items allowed.
- No exchanges for worn, torn, washed, stained or odorous clothes.
- No exchanges for slight color variations or fading due to washing.
- Only regular priced items may be refunded. Sale items cannot be refunded.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or Missing refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at jokestudio518@gmail.com.
Need helps?
Contact us at jokestudio518@gmail.com or Instagram @jokestudio_.